We handle feedback mainly by email. You do not need to write a formal report—just give us enough detail to retrace what happened: which mode you used, whose turn it was, what you did, what you expected, and what happened instead.
Send an email here
Put xiangqi.plyyard.com and the issue type in the subject, such as "Online room will not reconnect," so the report reaches the right troubleshooting path.
A useful report should include these details
- Page and mode: AI, local two-player, online room, Rules Guide, or Practical Tips.
- The position: red or black to move, and whether you were moving, capturing, or answering check.
- Device and browser: for example, iPhone Safari, Android Chrome, or desktop Edge.
- Expected and actual result: what you thought the page should do and what it displayed.
- Shortest reproduction: for example, "New game → I sit red → fire the cannon → Undo → the screen still highlights." Say if it happens every time.
- Online room: for a connection issue, include the room number and approximate time. A complete sharing link is unnecessary unless you choose to provide it.
Add the most useful clue for the type of problem
- Rules or moves: attach a full-board screenshot and identify the target intersection. If you remember it, include the previous move and explain why you believe the move is legal.
- AI or hints: name the level and side, and distinguish no response, an illegal move, and a move that merely seems weak. A difference in playing style is not necessarily a defect.
- Online-room failure: say what the host and joining player each saw, whether spectating worked, and roughly when it occurred. Never publish a seat credential.
- Display or touch: include the full board and sidebar when possible, plus screen orientation, zoom, and whether the site is installed as a PWA.
- English wording: quote the sentence and explain how it could be misunderstood, so we can decide whether the rule, example, or wording needs revision.
You may not need to wait for an email reply
- For first steps with moves, cannon screens, or horse legs, read the Rules Guide.
- For choosing a move or reviewing a game, read Practical Tips.
- For where data is stored and whether an account exists, read the Privacy Policy.
- For online undo and ratings, read the Terms of Use.
To protect yourself, do not send these
- Passwords, card numbers, or other sensitive identity information. This site never asks for them.
- Attachments or executable files whose source you cannot verify.
- Bulk advertising or partnership pitches unrelated to this xiangqi board.
What happens after an email arrives
We read messages about this site but cannot promise a fixed response time. With enough detail, we first try to reproduce the issue and decide whether it comes from rule implementation, browser compatibility, network state, or the written explanation.
If we cannot reproduce it, we may ask for more exact steps or environment details. Reproducible rule errors, connection failures, and misleading copy are candidates for correction; a preference for a different AI style may not be a software defect.
For other Ply Yard sites or studio matters, visit Ply Yard.
